Guides
Deplao user guide
From installation to automating your entire sales process. Pick a topic to get started.
Getting started
4 pages- Introducing DeplaoDeplao is a free, open-source desktop app for managing many Zalo, Facebook and Telegram accounts, with CRM, campaigns, workflows, AI and sales integrations.
- Download & installDownload Deplao for Windows, macOS or Linux; system requirements, opening the installer when your OS shows a warning, updating, and where your data lives.
- Signing in & managing multiple accountsAdd unlimited Zalo, Facebook, Telegram and Telegram Bot accounts, give each its own proxy, merge several inboxes and sign back in when a session expires.
- DashboardThe Dashboard shows every Zalo, Facebook and Telegram account as a card with its connection status, quick actions, search, sorting and account removal.
Messaging
2 pages- Chat & unified inboxOne inbox for every Zalo, Facebook and Telegram account - filters, accent-insensitive search, composing, quick messages, forwarding, pins, labels and media.
- Syncing old messagesFetch chat history the app doesn't have yet - Zalo from your phone, Messenger by date range (checkpoint risk), Telegram by scrolling or by message count.
Customers & CRM
2 pages- CRM & customer careManage contacts, Zalo and Local labels, internal notes, scan Zalo group members, scan Facebook data and run paced bulk messaging campaigns.
- Reports & analyticsThe Reports page summarizes messages, response times, contacts, labels, employee performance, campaigns, workflows and AI usage for any time range.
Automation & AI
2 pages- Workflow automationBuild automations by drag and drop or with the AI copilot - triggers, conditions, per-channel actions, simulation before enabling, run history and templates.
- AI AssistantCreate AI assistants on OpenAI, Gemini, Claude, DeepSeek, Grok, Mistral, 9Router or OpenRouter for reply suggestions, in-chat Q&A and 24/7 customer replies.
Sales integrations
3 pages- POS & sales integrationConnect KiotViet, Haravan, Sapo, Nhanh.vn or Pancake POS to look up customers, orders and products, create orders in the chat and run workflows on webhooks.
- Shipping integration (GHN, GHTK)Connect GHN Express or GHTK to track shipments and estimate shipping fees right in the conversation, and create shipments from workflows.
- Payment integration (Casso, SePay)Connect Casso or SePay so Deplao is notified the moment a bank transfer arrives and runs workflows that log it and alert your internal group.
Team & operations
4 pages- Employees & WorkspacesLet employees work from their own computers over LAN or the Internet, with per-module and per-account permissions, performance tracking and workspaces.
- Task management (ERP)Assign tasks on a Kanban board, keep a work calendar, internal notes, attendance, leave requests and operations reports shared by the Boss and employees.
- Internet & CloudAn Internet address for remote employees, the API and payments; encrypted backup and sync to Cloudflare R2 or Google Drive, and restore to a new computer.
- Security & dataYour data stays on your computer, login sessions are encrypted, plus screen lock, employee and API key permissions, optional cloud backup and the data folder.
Support
2 pages- Frequently asked questionsQuick answers about Deplao: cost, operating systems, using it alongside Zalo PC, employees, data safety, account-lock risk, backups, the API and bug reports.
- Reporting bugsHow to report a Deplao bug effectively on GitHub - reproduce it, capture screenshots, grab the in-app log, note your environment, and what to avoid.